Emotional intelligence in training and teaching labor performance: a systematic review

Abstract

ABSTRACT

Introduction. Emotional Intelligence is a factor that positively influences the mental and social well-being of people, also within the educational field it has a fundamental role in the teaching-learning process. The competences of education professionals, social contact in the educational environment and the resolution of conflicts, are factors that manifest the need to develop Emotional Intelligence. The purpose of this study is to conduct a systematic review that addresses Emotional Intelligence as a factor in the performance of teachers in different stages of education, to solve this concern in the field of education. Methodology. The search for scientific articles was carried out in the Web of Science (WOS) database, specifying the search in the research categories "Education Educational Research", "Social Sciences" and "Psychology". A population of 116 articles published in the 2007-2017 period was obtained, which after applying the inclusion criteria, highlighted 50 studies for its analysis and treatment. Results. The scientific production that faces the treatment of Emotional Intelligence of teachers has an ascending and transversal character, because it is one of the professions most affected by stress and anxiety. Discussion and conclusion. The Emotional Intelligence favors the correct work performance, increasing the self-realization and satisfaction with the work performed, getting to reduce the problematic levels in the mental health. Thus, it is necessary to highlight the need to carry out interventions that provide benefits in the teaching and learning process.