How do employees help co-workers with intellectual disabilities? A work coaching experience in supported employment
DOI:
https://doi.org/10.5944/reop.vol.28.num.1.2017.19358Keywords:
natural support, intellectual disability, verbal interaction, counseling, supported employmentAbstract
ABSTRACT
In this paper we analyze before and after a counseling session framed in a context of supported employment some characteristics of verbal interaction and natural support that a worker provides to trainees with intellectual disability. Two labour tasks of an administrative assistant position that required a certain degree of cognitive demand were selected: enveloping and photocopying documents. The disabled trainee carried out several demands that were closely related to both selected tasks, these demands were developed with and without the help of the worker. Later, these workers received a counseling session by a specialist in supported employment. The results show an increase of the helps that are focused on facilitate the autonomy of the worker with intellectual disability after counseling session, and also it is shown a higher verbal participation of the worker with disabilities in the interaction with the partner. As for labour demands performed autonomously we could see an improvement in the carried out process by two of the disabled workers, but not in third study case. We discuss the implications of these results in the training of the agents that perform support functions in the workplace to workers with disabilities.
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