University guidance actions linked to student diversity
DOI:
https://doi.org/10.5944/educxx1.38613Keywords:
counselling, university, guidance service, mentoring, tutoring, individual characteristics, mental health, ICTAgencies:
Ministerio de UniversidadesAbstract
University guidance services have gained importance due to the transformations that have occurred at the legislative level and the need to address an increasingly diverse student profile. Universities must provide individual attention to promote academic success and student well-being.These actions are crucial for addressing students with diverse needs, such as disabilities or disorders, requiring the intervention of specialized personnel. The objective of this study has been to understand the individual care initiatives carried out in Spanish public universities. To achieve this, a content analysis was conducted, selecting the sample through a multistage sampling method. The final sample for this study consisted of a total of 34 interviews with 41 experts from guidance services, 5 conducted jointly because there was more than one expert in the service, and 29 individual interviews, from n=26 public universities. The information collection technique was semi-structured interviews, which were analyzed using the MAXQDA 2022 program. The results show that individual guidance interventions are mainly carried out through specific services, such as psychological counseling. The widespread use of tutoring as an institutional initiative to individually support students is also emphasized, with the teacher-tutor playing a crucial role. Universities have expanded actions aimed at addressing the diversity of students through interviews or non-significant adaptations. Spanish public universities conduct support and guidance actions for students on an individualized basis, following a counseling-oriented guidance model focused on the comprehensive development of the student. Attention to students with disabilities or neurodevelopmental disorders is more widespread compared to other student diversities, and it may be appropriate to advance further in the development of these actions.
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