Study of UNED student satisfaction with their university life
DOI:
https://doi.org/10.5944/ried.20.1.16377Keywords:
evaluation, satisfaction, students, higher education, communication.Abstract
The evaluation of university quality plans are optimized when these incorporate views and indicators of student satisfaction. As a result, based on the model proposed by Kember and Leung (2005), the objective of this research is to analyze satisfaction with University life through online surveys to students who studied at the Universidad Nacional de Educación a Distancia (UNED, Spain). The resulting data are tabulated a model that allows us to identify those elements that have a significant influence on student satisfaction in relation to four dimensions: teaching, content, communication and capabilities. This was attended by 60 students from different degree programs corresponding to five academic areas aged between 24 and 50 years. Intending to understand and interpret a reality and to open a debate on optimizing the quality of education, we have opted for a non-experimental design of exploratory, descriptive and transversal character. Studies of structure and internal consistency were conducted by performing an exploratory factor analysis and Cronbach's alpha coefficient (α = 0.96). It shows the high level of student satisfaction with the University experience, demonstrating a high degree of comfort in the variables analyzed. The results revealed significant differences due to age and the academic field. The review of the variables involved in the construct University life satisfaction has allowed us to point out the need to optimize strategies and resources fundamentally related to the teaching factor in order to improve University quality.
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