Help seeking in electronic forums. Student´s questions frequency and content
DOI:
https://doi.org/10.5944/ried.2.12.905Keywords:
help seeking, virtual contexts, management resources strategiesAbstract
Students’ help-seeking behaviours have been the object of interest for diverse researchers. More recently, attention has been focused on help-seeking in virtual contexts. The purpose of this article is to report the analysis of the content and frequency of help-seeking behaviours by two groups of students in virtual contexts. One group was engaged in undergraduate studies via a mixed modality (N = 48); the other group was engaged in master’s level studies in a distance learning modality (N = 20). The focus of this study was the activities of students in forums designed to promote help-seeking behaviors. The findings are presented in terms of the purposes of the requests for help made by both groups, principally those related to technical questions and to clarification of instructions.
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