Factors affecting passenger activity behavior in the airport terminal

Abstract

In recent years the number of passengers is continuously growing in the air sector and this trend is not expected to decline in the future. The passengers’ behavior in the airport terminals has not been explored deeply in the literature, despite the relevance of their study. The aim of this work is to analyze the arrival patterns of passengers in the Lisbon International Airport, through the modelling of passenger arrivals to the terminal using discrete choice models. The results indicate that flight departure time, place of residence, mode of access to the terminal, flight destination and frequency of travel affect the arrival patterns to the terminal regarding the opening of the check-in counters. These results are relevant for future configurations of the airport terminal.